We want to assure that you have the best experience possible. But we understand you might have some questions! Below we have common questions asked for purchasing, checking out, returning and more.
If you seemed to lose your pass or email verification, simply look it up here:
Search your orderAfter you checkout, we will send you a link to your items by email and text message. This link will take you to your online pass. Your online pass is a mobile friendly website that has everything you will need.
Go here to request a new link to your pass:
https://app.bandwango.com/dashboard/request
* All we need is the email address you used during checkout. A new link will immediately be sent by email
and text message.
All items expire after a certain amount of time if they are not used. Once they expire, they are eventually removed from your pass.
Clicking on the calendar icon in the mobile pass / tickets will let you know when you can start using them, or if it’s already activated. You can also see the date your pass or tickets expire and are no longer available through this feature. Most of our passes and tickets are available to use either immediately upon ordering, upon first redemption, or at a designated date in the future.
Our passes and tickets look and feel like an app, but are actually mobile-optimized websites that are immediately delivered to your phone after signing up or purchasing. Your pass and tickets will also update in real time if an update is made, eliminating the need to update through the App or Google Play store.
Our passes and tickets are digital only and require a mobile phone to access. Therefore, they are not offered in printed or physical formats.
Please reach out to our support team via phone, text, or by sending a message through the Request Support option a little lower on the screen.